· Mike Davies · Sales Strategy · 2 min read
Will AI Replace Human Sales Agents in Outsourcing? No - Here's Why
AI will not replace human sales agents in outsourcing. 83% of buyers trust humans most for sales support, even as the market grows from $105B to $200B by 2033. Learn how top companies combine AI training tools with human expertise to reduce turnover by 53% and accelerate onboarding by 40%.
Will AI Replace Human Sales Agents? The Answer Is No
The sales outsourcing market is booming, set to double from around $105B today to over $200B by 2033. Yet as the chatter grows that AI will replace agents, customers are speaking up: they still want real people guiding their buying journey.
83% of buyers trust human sellers most for issue resolution, and 62% worry AI will make it harder to reach a live person when they need one. Despite rapid advances, AI-driven agents stumble over empathy, nuance and unexpected objections. That lack of human connection risks undermining complex, high-value deals.
Where AI Adds Real Value in Outsourcing
Still, AI has its place in the outsourcing arena. Leading providers use it for:
- Automated lead scoring
- Personalised outreach at scale
- Predictive forecasting
- Workflow automation
These capabilities free agents from routine chores so they can focus on the conversations that matter and drive higher-value outcomes.
How Sales Training Reduces Turnover by 53%
Investing in training also protects your bottom line. Robust sales training programmes see up to 53% lower employee turnover, cutting the cost and disruption of constant hiring. Skylar takes this further by shortening ramp time by up to 40% and boosting sales effectiveness by 17.3% in just one month. Given that Outsourced sales companies generally see employee churn rates of around 1/3 per year, anything that can help reduce that should be considered.
How AI Roleplay Accelerates Agent Readiness
When outsourced agents switch between products or client portfolios, Skylar’s, scenario-based AI roleplays get them up to speed fast by reflecting the products, sales stages and customers they will be selling to. They practise new value propositions in a risk-free environment, and then are automatically coached until they achieve the right behaviours so they start with confidence, and don’t burn leads by practising on real prospects.
The Future of Outsourcing: Human + AI Success
Sales outsourcing companies that arm their teams with Skylar accelerate onboarding cycles and realise scalable growth. By combining AI-powered preparation with the empathy only humans can deliver, you’ll protect agent roles, sharpen performance and maintain the human edge at scale.
