AI Practice Partner for B2B Customer Service
Empower Your Service Team to Handle Every Interaction
Skylar offers a risk-free environment for your Customer Service Agents to practice complex support scenarios, enhance problem-solving skills, and build the confidence to boost customer satisfaction and loyalty.
Trusted by sales teams at innovative companies
Customer Service Teams Face Critical, High-Pressure Challenges Daily
Without consistent practice and coaching, Service Agents can struggle with de-escalation, technical support, and maintaining positive customer sentiment.
How Skylar Elevates Your Customer Service Team's Performance
Practice Key Service Scenarios
Agents engage in realistic AI-driven roleplays covering complaint handling, technical troubleshooting, billing inquiries, product support, and more.
Receive Instant, Actionable Feedback
Skylar provides detailed feedback on communication clarity, empathy, problem diagnosis, resolution effectiveness, and adherence to service protocols.
Refine Skills & Build Confidence
Through iterative practice and targeted coaching, Agents enhance their ability to manage any support interaction effectively and empathetically.
Track Progress & Measure Impact
Service Leaders gain insights into agent skill progression, identifying areas for targeted coaching and celebrating CSAT improvements.
Build a World-Class Customer Service Operation
Empower your Service Agents with the skills and confidence to resolve issues effectively, boost customer satisfaction, and foster loyalty.
Master De-escalation Techniques
Enable your team to confidently handle frustrated customers, manage escalations professionally, and turn negative experiences into positive outcomes.
Provide Accurate Technical Support
Train agents to resolve complex technical queries efficiently, reducing customer effort and improving product understanding.
Improve Key Service Metrics (CSAT, FCR)
Enhance skills that directly impact Customer Satisfaction, First Call Resolution, and Average Handle Time, leading to greater efficiency and happier customers.
Enhance Agent Empathy & Soft Skills
Develop your team’s ability to communicate with genuine empathy, active listening, and patience, even in the most stressful customer interactions.
Common Questions About Skylar for Customer Service Teams
Transform Your Customer Service Excellence
Empower your Customer Service team with Skylar. Boost satisfaction, resolve issues, and create advocates through targeted practice.