AI Practice Partner for B2B Customer Service
Empower Your Service Team to Handle Every Interaction
Skylar offers a risk-free environment for your Customer Service Agents to practice complex support scenarios, enhance problem-solving skills, and build the confidence to boost customer satisfaction and loyalty.
Trusted by sales teams at innovative companies
Customer Service Teams Face Critical, High-Pressure Challenges Daily
Without consistent practice and coaching, Service Agents can struggle with de-escalation, technical support, and maintaining positive customer sentiment.
De-escalating Irate Customers
Agents need to calmly and effectively manage frustrated customers, turning negative experiences into positive resolutions.
Resolving Complex Technical Issues
Providing accurate and timely solutions to technical problems is key to customer trust and product adoption.
Managing High Ticket Volume & AHT
Balancing speed and quality in ticket resolution is crucial for efficiency and keeping customer wait times low.
Improving First Call Resolution (FCR)
Solving customer issues on the first contact significantly boosts satisfaction and reduces operational costs.
How Skylar Elevates Your Customer Service Team's Performance
Practice Key Service Scenarios
Agents engage in realistic AI-driven roleplays covering complaint handling, technical troubleshooting, billing inquiries, product support, and more.
Receive Instant, Actionable Feedback
Skylar provides detailed feedback on communication clarity, empathy, problem diagnosis, resolution effectiveness, and adherence to service protocols.
Refine Skills & Build Confidence
Through iterative practice and targeted coaching, Agents enhance their ability to manage any support interaction effectively and empathetically.
Track Progress & Measure Impact
Service Leaders gain insights into agent skill progression, identifying areas for targeted coaching and celebrating CSAT improvements.
Build a World-Class Customer Service Operation
Empower your Service Agents with the skills and confidence to resolve issues effectively, boost customer satisfaction, and foster loyalty.
Master De-escalation Techniques
Enable your team to confidently handle frustrated customers, manage escalations professionally, and turn negative experiences into positive outcomes.
Provide Accurate Technical Support
Train agents to resolve complex technical queries efficiently, reducing customer effort and improving product understanding.
Improve Key Service Metrics (CSAT, FCR)
Enhance skills that directly impact Customer Satisfaction, First Call Resolution, and Average Handle Time, leading to greater efficiency and happier customers.
Enhance Agent Empathy & Soft Skills
Develop your team’s ability to communicate with genuine empathy, active listening, and patience, even in the most stressful customer interactions.
Common Questions About Skylar for Customer Service Teams
What kind of Customer Service scenarios can my team practice with Skylar?
Skylar supports a wide range of B2B Customer Service scenarios, including handling angry or frustrated customers, technical support and troubleshooting, billing disputes, product feature inquiries, complaint resolution, and processing returns/exchanges.
How does Skylar provide feedback on practice sessions?
Skylar analyzes conversations for factors like clarity of explanation, empathy, active listening, problem-solving steps, de-escalation effectiveness, adherence to service protocols, and accuracy of information. Feedback is instant, highlighting strengths and areas for improvement.
Can we customize Skylar for our specific products and service procedures?
Yes, absolutely. Skylar can be tailored with your company’s product knowledge bases, common customer issues, specific service workflows (e.g., L.A.S.T. - Listen, Apologize, Solve, Thank), and best practice responses for various query types.
How does Skylar help with new Service Agent onboarding?
New Service Agents can rapidly get up to speed by practicing core support skills and common scenarios in a risk-free environment. This accelerates their confidence and competence before handling live customer interactions, reducing ramp time and improving initial performance.
Is Skylar suitable for experienced Service Agents too?
Definitely. Experienced Agents can use Skylar to hone skills for handling particularly complex or sensitive situations, practice new product support, adapt to evolving service policies, or even help mentor junior agents through shared practice insights.
How does Skylar integrate with our existing CS tools like CRM or Helpdesk?
While Skylar is primarily a practice and coaching platform, performance insights can inform your strategies and training programs. Direct integrations for data flow with systems like Salesforce Service Cloud, Zendesk, Intercom, or Freshdesk can be discussed based on your specific stack.
What kind of analytics do Service Managers get?
Service Managers receive dashboards showing team proficiency levels across different skills and scenarios, individual agent progress, common challenge areas, and overall service readiness. This data helps in identifying coaching needs and measuring the ROI of training.
How is Skylar different from traditional service training or e-learning?
Skylar focuses on active practice and personalized AI feedback, which is crucial for skill mastery. Unlike passive learning, Skylar allows Service Agents to actively apply knowledge, problem-solve, and learn by doing in realistic, simulated customer interactions.
How quickly can we get our Customer Service team started with Skylar?
Setup is typically quick. Initial configuration and content customization for your service scenarios can often be completed within a few days to a week, allowing your team to start practicing and improving almost immediately.
Transform Your Customer Service Excellence
Empower your Customer Service team with Skylar. Boost satisfaction, resolve issues, and create advocates through targeted practice.