Skillsoft CAISY vs Skylar: Which Fits Sales Coaches and Training Companies?

Short answer: if your company already runs on Skillsoft Percipio and you want people across the business to practise hard conversations, Skillsoft CAISY fits that shape. If you are a sales coach, trainer or training company delivering your own methodology to separate clients, Skylar is built for that.

Both give someone an AI to talk to. The difference is who the practice is for, and whose method it carries.

Skillsoft CAISY vs Skylar at a glance

What Skillsoft CAISY is

Skillsoft presents CAISY as an AI conversation simulator for difficult work-related conversations. You talk, it responds in real time, and it gives adaptive, personalised feedback afterwards.

It also has a Role Model mode, which demonstrates best practices rather than only reacting to what you said. That matters for a learner who does not yet know what good sounds like.

The scenario range is wide. The page names sales, customer support, technology leaders, first-time managers and other work roles. Skillsoft also says custom CAISY scenarios can be designed, built and launched with them.

One practical detail decides a lot: Skillsoft’s FAQ says learners access the simulations through Skillsoft Percipio, and may launch them with the Percipio mobile app. So CAISY arrives as part of a Percipio learning programme, not as a separate tool you hand to anyone.

Where Skylar starts instead

Skylar is built for sales coaches, trainers and training companies who deliver their own methodology across separate client engagements.

That framing changes what the product has to do. A trainer is not looking for good generic practice. They are looking for practice that carries their framework into somebody else’s sales team, then does it again for the next client.

So Skylar scenarios can be built from client context, coach input, methodology and practice data. Feedback and assessment can follow the trainer’s own criteria rather than a generic standard. Our guide on how roleplay scenarios are created walks through those inputs.

There is also a white-label option, which can use a training firm’s logo, colours, domain and company name. The exact setup is agreed during implementation.

The question that usually settles it

Ask who owns the learners.

If they are your own employees, already logging into Percipio for other development, CAISY sits where they already are. Adding a separate practice tool would mean a second place to sign in, for the same people.

If the learners belong to your clients, that convenience is not available to you. You cannot assume every client runs Percipio, and you cannot build a training business on an assumption you do not control. That is the case Skylar is designed for, and it is what the sales trainers page covers in more detail.

Breadth versus depth

CAISY covers many roles. Sales, support, technology leaders, first-time managers. If your company runs several development programmes and sales is one of them, that breadth is the point — one simulator, many audiences, one place to launch it.

Skylar goes the other way. It is sales practice for people whose method is the product they sell. Narrower on purpose.

Neither is a flaw. A learning and development team buying for a whole workforce and a sales trainer selling a methodology are solving different problems, and each tool answers one of them well.

What to check before you commit

Both vendors use request-a-demo motions, and neither publishes what your setup will cost. So take the same questions to both.

• Access — how do learners actually get in, and does that work for the people you are training?
• Custom scenarios — who builds them, how long it takes, and who can change them later.
• Assessment — can it judge a conversation against your criteria, or only its own?
• Branding — whose name is on the screen when a client’s rep signs in?
• Reporting — what evidence comes out at the end, and can you show it to a client?
• Commercials — what the price depends on, and how it moves as you add clients.

Get the answers in writing from each vendor. A public page is a starting point, not a contract.

Who should choose Skillsoft CAISY

Choose CAISY if:

• Your organisation already uses Skillsoft Percipio, and learners are used to going there.
• The people practising are your own employees.
• Sales is one of several development programmes, not the whole job.
• You want practice for managers, support staff and other roles alongside sales.
• Real-time conversation with adaptive feedback is the core need.
• A Role Model mode that demonstrates best practices would help your learners.
• You want custom scenarios designed, built and launched with the vendor.

Who should choose Skylar

Choose Skylar if:

• You sell training, and the people practising are your clients’ reps rather than your own.
• Your methodology is the product, and the practice has to carry it faithfully.
• You run several client engagements at once and need the method to hold its shape across all of them.
• You cannot assume your clients run Percipio, or any particular learning platform.
• You want scenarios built from client context, coach input, your methodology and practice data.
• Feedback and assessment should follow your criteria, not a generic rubric.
• You want the practice to carry your brand. The white-label option can use your logo, colours, domain and company name, with the exact setup agreed during implementation.

Skillsoft CAISY vs Skylar FAQs

What is Skillsoft CAISY?

Skillsoft describes CAISY as an AI conversation simulator for difficult work-related conversations. It responds in real time and gives adaptive, personalised feedback.

How do learners access CAISY?

Skillsoft’s FAQ says learners access the simulations through Skillsoft Percipio, and may launch them with the Percipio mobile app.

Is CAISY only for sales?

No. The public page names sales, customer support, technology leaders, first-time managers and other work roles. Sales is one audience among several.

Can CAISY scenarios be customised?

Skillsoft says custom CAISY scenarios can be designed, built and launched with them. Ask Skillsoft directly about how that process runs for your programme.

How much does Skillsoft CAISY cost?

Skillsoft does not publish a price on the CAISY page. The page uses request-a-demo calls to action, so pricing is a conversation with their team.

Can a sales trainer use CAISY with their own clients?

The public page does not answer that. It describes learner access through Percipio, and says nothing about white-label or multi-client delivery. If that is a hard requirement for you, ask Skillsoft directly and get the answer in writing.

Which is better for sales coaches and training companies?

It depends on whose learners are practising. CAISY suits a company already using Percipio that wants broad workforce communication practice. Skylar suits coaches, trainers and training companies delivering their own methodology across separate client engagements.

Can Skylar reflect my own methodology?

Yes. Skylar scenarios can use your methodology alongside client context, coach input and practice data, and feedback and assessment can follow your criteria.

Can I put my own brand on Skylar?

There is a white-label option that can use your logo, colours, domain and company name. The exact setup is agreed during implementation.

The short version

CAISY is the sensible choice when the learners are yours, Percipio is already the front door, and sales is one of several conversations your people need to get better at.

Skylar is the sensible choice when training is your business. The reps belong to your clients, your method is what they are paying for, and the practice has to travel from one engagement to the next under your name.

If that is your situation, read the sales trainers page, then speak to the Skylar team about your next programme.

Skillsoft details here come from its official public CAISY page, reviewed on 4 September 2026. Vendor pages change — verify current details directly before you buy.