Hello Team Zendesk! 👋
New Products. New Pricing. New Pitch?
We've studied how leading tech companies navigate product transitions. Here's what we're seeing in the CX space - and what it means for Zendesk's sales evolution
"Our customers are used to the way it has been and are a little scared if AI is going to increase customer satisfaction"
"
3 Dynamics Reshaping Zendesk's Sales Motion
Your buyers are entering uncharted territory - purchasing based on successful resolutions and outcomes. Your legacy approaches won't work. Teams must master an entirely new type of value conversation to succeed.
Your sales narrative must evolve with your AI-driven platform. Teams face new types of objections and stakeholder concerns. Success requires mastering how to position AI capabilities within business transformation stories.
Every competitor claims similar AI capabilities and value. Your traditional differentiators are losing impact. Sales teams need a new playbook to cut through the noise and demonstrate unique value.
Here is how we believe we can help
AI-Powered Practice Scenarios
Skylar provides customized, AI-driven practice scenarios that allow Zendesk sales reps to refine their pitch for AI solutions, addressing common objections and emphasizing unique value propositions in a risk-free environment.
Differentiation Training
Our platform helps sales teams articulate Zendesk's unique advantages through interactive scenarios that focus on competitive differentiation and value communication.
Real-time Feedback System
Skylar's AI provides instant, contextual feedback on how to address sophisticated customer concerns, helping reps build confidence in handling challenging conversations.
Revolutionizing Customer Experience
Our AI-driven solutions are transforming how businesses interact with their customers, providing seamless, personalized experiences at scale.
Join us in shaping the future of customer service with cutting-edge technology and innovative approaches.
The Evolution of Sales Training
From passive learning to active skill development
Old Way
Passive Content Consumption
One-Size-Fits-All
Measure Completion Rates
New Way
Learn by Practice
Personalised
Measure Applying New Skills
Why Partner with Skylar?
For context, Skylar is a platform that helps GTM teams learn through practice. Our clients describe us as enablers of change. We specialize in supporting companies during pivotal transitions - exactly the kind of evolution Zendesk is undertaking.
Practice-Based Approach
Learn by doing with roleplays with AI clients that mirror real conversations.
Tailored for your company
Our platform adapts to your company's unique context, providing tailored learning paths and real-world scenarios.
Proven Track Record
Over 9000 sales reps are practicing with Skylar. Companies like PayPro Global, Grammarly and Morningstar are changing the way they sell.
Example Practice for Zendesk
The Organizational Change Discussion
Scenario:
VP of Customer Support concerned about implementing outcome-based pricing
Challenge:
Navigate the transition from traditional metrics to outcome-based KPIs while addressing organizational resistance
Key Skills Practiced:
- Building change management narratives
- Mapping current processes to new success metrics
- Demonstrating practical transition frameworks
The AI Differentiation Dialogue
Scenario:
Technical decision-maker comparing Zendesk's AI capabilities with competitors
Challenge:
Move beyond feature comparison to showcase Zendesk's unique AI value proposition
Key Skills Practiced:
- Leading strategic AI roadmap discussions
- Addressing technical and business requirements
- Differentiating from similar-sounding AI offerings
The Support Transformation Conversation
Scenario:
Senior Director of Customer Support concerned about AI's impact on team structure
Challenge:
Navigate the sensitive discussion around workforce evolution while maintaining team morale and service quality
Key Skills Practiced:
- Reframing AI as an enhancement tool, not a replacement
- Discussing upskilling and role evolution pathways
- Building a narrative around higher-value support interactions
Our Tailored Solution for Zendesk
Practical approaches to accelerate your team's success
Develop high-quality training materials tailored for enterprise software sales, ensuring your team is equipped with the best resources to succeed.
Speed up the adoption of new processes and strategies through comprehensive training that resonates with your sales team.
Gain insights into your team's readiness and identify potential gaps with targeted assessments and feedback tools.
Ready to empower your GTM team?
Let's discuss how we can help your team master the new landscape of AI-driven customer service.