---
title: "Role-Play Scenarios for Trainers and Coaches | Skylar"
description: "Ready-to-run role-play scenarios for sales, management and customer service training. Each one has a situation, a private brief for the other person and a short scoring guide."
url: "https://www.getskylar.com/role-play-scenarios"
---

# Role-play scenarios

Scenarios you can run in your next session. Each one has a situation, a private brief for the other person and a short scoring guide. Judge the answers by your own method.

-   [Sales 5](https://www.getskylar.com/role-play-scenarios#area-sales)
-   [Management 4](https://www.getskylar.com/role-play-scenarios#area-management)
-   [Customer service 1](https://www.getskylar.com/role-play-scenarios#area-customer-service)

## Sales

-   [Cold calling and appointment setting The brush-off in the first seconds Happy with the current supplier](https://www.getskylar.com/role-play-scenarios/cold-calling)
-   [Discovery calls Discovery with a guarded buyer Discovery with a buyer who talks but says little](https://www.getskylar.com/role-play-scenarios/discovery-calls)
-   [Objections and buyer hesitation The buyer says the price is too high The buyer says "we need to think about it"](https://www.getskylar.com/role-play-scenarios/objection-handling)
-   [Presenting value and securing commitment Presenting to a buyer who stops listening Presenting to a warm buyer who will not commit](https://www.getskylar.com/role-play-scenarios/sales-presentation)
-   [Commercial negotiation A buyer who demands 20 per cent off An extra request at signing](https://www.getskylar.com/role-play-scenarios/sales-negotiation)

## Management

-   [Giving difficult feedback Feedback for a strong performer who gets defensive Feedback for someone who agrees with everything](https://www.getskylar.com/role-play-scenarios/difficult-feedback)
-   [Underperformance conversations Three months of missed targets An employee who blames everything else](https://www.getskylar.com/role-play-scenarios/underperformance-conversations)
-   [Manager-as-coach conversations Coaching someone who wants the answer Coaching an expert who is stuck](https://www.getskylar.com/role-play-scenarios/coaching-conversations)
-   [Workplace conflict A colleague keeps editing your part of a shared document A team member says she will not work with a colleague again](https://www.getskylar.com/role-play-scenarios/workplace-conflict)

## Customer service

-   [Complaints and angry customers The customer who was promised a fix The refund you cannot give](https://www.getskylar.com/role-play-scenarios/customer-complaints)

## Build these scenarios on your method

[Open Skylar](https://app.getskylar.com/)